Live Call Answering UK —
Professional London Receptionist From £65/Month
Professional live call answering — trained London receptionists answer in your company name, take detailed messages, relay instantly by SMS and email. Every call answered. No voicemail. No missed leads. From £65/month. Activate today.
Live Call Answering — Your Business, Answered Professionally Every Time
Every missed call is a missed opportunity. Whether you’re in a meeting, on another call, travelling or simply unavailable, our live call answering service ensures your business phone is always answered — professionally, in your company name, by a trained London receptionist who knows your business. No voicemail. No missed leads.
Our trained receptionists answer your calls using your company greeting — “Good morning, [Company Name], how can I help you?” — with no indication that they work for a third-party service. To callers, they are speaking to your professional reception team. We take full caller details and any message, then relay everything by SMS and email within 60 seconds of the call ending.
We provide comprehensive call handling instructions — which calls to transfer to your mobile, which to take messages for, how to handle enquiries, what information to share, VIP caller priority lists and scripts for specific call types. The more instructions you provide, the more seamlessly we represent your business.
In 2026, with AI-generated automated calls frustrating business callers, a genuine human answer is a competitive differentiator. Callers who reach a human receptionist are 70% more likely to engage with your business than those reaching voicemail. Live call answering directly impacts your conversion rate — every single day.
✅ What’s Included
- ✓ Your company greeting on every call
- ✓ Trained London receptionists
- ✓ Detailed message taking
- ✓ 60-second SMS relay
- ✓ 60-second email relay
- ✓ Call transfer to nominated number
- ✓ VIP caller list priority handling
- ✓ Bespoke call handling script
- ✓ New enquiry escalation
- ✓ Daily call report
- ✓ Monthly call volume summary
- ✓ Out-of-hours voicemail (automatic)
Getting Started — Fast, Simple & Same Day
Perfect for These Businesses & Situations
Solo Professionals & Consultants
Professionals who cannot answer calls with clients but cannot miss new enquiries. Live answering handles every call without interrupting your work.
Growing SMEs Without Reception
Businesses past the one-person stage but not yet staffed with a receptionist — professional reception without the employment overhead.
UK Businesses with International Teams
Companies whose UK-facing number needs answering during UK hours even when the management team is overseas.
Peak Period Overflow
Businesses with predictable busy periods — accountancy in January, retail in Q4 — that need overflow answering capacity during peak times.
Things People Ask — Before They Sign Up
They don’t — that’s the point. Our receptionists answer naturally in your company name using your scripts. They don’t identify as a third-party service. To callers they are your reception team.
Caller name, company, phone number, email (if provided), reason for calling, urgency, preferred callback time and any specific message. All included in the 60-second relay.
Yes — immediate transfer to any UK or international number, or selective transfer by call type. Transfer preferences fully configurable.
Calls handle to professional voicemail with custom greeting. Messages emailed with audio file and AI transcription. Optional out-of-hours live answering available.
Active within 2 hours of receiving your setup information. Divert your number — done in under 5 minutes.
4 Mistakes to Avoid
Basic setup (‘take messages’) produces basic results. VIP lists, scripts, product info, availability — detailed briefing produces seamless professional representation.
A mobile frequently on silent or engaged defeats the purpose. Provide a reliably available transfer number or instruct message-only.
New services, staff changes, hours — outdated scripts create mismatches. Update any time via portal in under 5 minutes.
Live answering captures inbound calls. Complement with email, WhatsApp and online booking for all communication preferences.
Simple, Transparent Pricing
No setup fees. No contracts. Cancel any time. Activate today.
Complete Your Virtual Office
Live Call Answering — Every Call Answered Professionally
Activate within 2 hours. Company name, greeting, instructions — every call answered professionally from your first divert.