Message Taking & Relay UK —
Every Message Captured, Relayed in 60 Seconds
Professional message taking — trained receptionists capture every detail from every caller and relay by SMS and email within 60 seconds. Caller name, number, company, reason for call, urgency — all structured, searchable and never lost. Better than voicemail in every way. From £45/month.
Message Taking — Structured, Relayed, Searchable
Voicemail is the worst possible outcome for a business call. Our message taking service replaces voicemail with a real human who captures every detail accurately and relays it within 60 seconds — so you always know exactly who called and why, in a structured format you can act on immediately.
Our receptionists capture structured, detailed messages: full caller name, company, direct callback number, email address, reason for calling, urgency, preferred callback time and any additional information. Consistent, structured — not free-form voicemail notes.
Within 60 seconds, the complete message arrives as both SMS (key details for immediate awareness) and email (full structured message). All messages are stored in a searchable portal — every call, every detail, 12-month history. Find any message from any caller in seconds.
In 2026, with callback speed a major competitive differentiator, knowing within 60 seconds who called and why — rather than listening to voicemail recordings when convenient — can be the difference between winning and losing a client. Speed of response to enquiries is one of the most impactful factors in B2B lead conversion.
✅ What’s Included
- ✓ Professional call answering
- ✓ Structured message capture
- ✓ Caller name, company, number, email
- ✓ Reason for call (detailed)
- ✓ Urgency and callback time
- ✓ 60-second SMS relay
- ✓ 60-second email relay
- ✓ Searchable message portal
- ✓ 12-month message history
- ✓ Custom capture questions
- ✓ Team routing available
- ✓ Monthly call summary
Getting Started — Fast, Simple & Same Day
Perfect for These Businesses & Situations
High-Inbound Call Businesses
Solicitors, accountants, estate agents — need every message accurately captured and immediately relayed without listening to voicemails.
Professional Services
Medical, legal, financial — where accurate message capture is critical and a missed detail has consequences.
Field-Based Professionals
Sales reps, surveyors, engineers — frequently on-site where listening to voicemail is impractical.
Multi-Staff Message Distribution
Teams needing messages captured centrally and distributed to the right person — with full record.
Things People Ask — Before They Sign Up
Full name, company, callback number (confirmed for accuracy), email, reason for calling (detailed), urgency, preferred callback time and any specific message. Custom questions available.
Yes — new enquiries, existing clients, suppliers — each can have different capture requirements. Fully customisable bespoke scripts.
Logged as unanswered call — time, date, number if available. You know a call came in even without message details.
Accuracy, structure, speed and human connection. A trained human captures precise details versus a caller self-recording in a hurry. Structured text versus audio. 60 seconds versus listening when convenient.
Yes — simultaneous email to multiple addresses or routing by caller type to different team members.
4 Mistakes to Avoid
Leads contacted within 5 minutes convert at 9x the rate of those contacted after 30 minutes. 60-second relay means you can respond within minutes of a caller enquiring.
Without clear routing rules, messages pile up in one inbox. Configure routing: new enquiries to sales, support to CS, financial to accounts — from day one.
Messages flagged ‘no callback made’ are your highest-value uncaptured leads — callers who enquired but never connected. Review daily.
Receptionists who don’t understand your business can’t take meaningful messages. Provide a comprehensive briefing and update it regularly.
Simple, Transparent Pricing
No setup fees. No contracts. Cancel any time. Activate today.
Complete Your Virtual Office
Message Taking — Every Caller Heard, Every Detail Captured
Activate today. Every call answered, every message structured and relayed by SMS and email within 60 seconds.